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WHAT TYPE OF LEATHER DOES SHOOSHOOS USE?

We use only the softest genuine leather in all of our shoes, ensuring that they stay breathable, soft, comfortable and beautiful.

Is it safe for my kid?

All our leather is eco-friendly, safe and free of harmful toxins.

ARE THE SHOES MADE BY HAND?

Yes. All our ‘shoos’ are made lovingly by hand.

WHAT MAKES SHOOSHOOS A GOOD FIT FOR MY BABY?

The American Academy of Pediatrics (AAP) recommends soft-soled shoes for early walkers, as young children learn to walk by gripping their toes on the ground, and don’t need arch support yet. Both our Soft Soles range and toddler shoes are designed for your baby’s growing needs. Here are some of the reasons why Shooshoos is the best option for you: Our shoos: - Have a wiggle-ready elasticated heel, making them easy to put on and stay on (while providing extra ankle support). - Include laces and ties that are engineered and tested to avoid stumbling or tripping - Are made of soft, supple and breathable genuine leather that is both safe and eco-friendly - Keep little feet dry and soft in summer and warm in winter. - Are free from nasty stuff like harmful toxins. All our shoos are tested and are entirely safe. - Are lightweight, so babies can be babies without being weighed down - Include a wide toe box option for chubby feet. - Are stumble-resistant and have a firm but flexible structure with either a non-slip flexi-sole or a suede sole, ensuring fewer tumbles from tip to toe.

HOW OFTEN DO YOU ADD NEW STYLES?

We typically launch a new seasonal collection twice a year (February and July), with various special product launches throughout the year.

WHY IS IT IMPORTANT FOR MY BABIES SHOE SOLES TO BE FLEXIBLE?

Staying barefoot is best for proper foot development. Of course, this isn’t always possible. Our Shoos offer the next best thing to barefoot, protecting from everyday elements without restricting play, growth and natural development. Shooshoos allow feet to do what they do best: grow, wiggle, breathe and develop naturally.

WHY DOES THE LEATHER LOOK DIFFERENT FROM SHOE TO SHOE?

This is completely normal. Leather is a natural product and different areas of a hide may take the color slightly differently. Think of it as visual reassurance that your baby is wearing something natural.

THE COLOR ON THE TOP OF MY SHOOSHOOS IS RUBBING OFF WITH MY BABY’S CRAWLING ACTIVITIES, IS THIS NORMAL?

Yes! The color will wear off slightly on the toe if your baby is crawling and dragging his/her toes on the ground. This is just the nature of leather and is completely normal.

WHY DO MY SHOES LOOK LIKE THEY ARE TWO LEFT FEET?

Because your baby has not yet developed arches or right/left variation, the shoe pattern is the same for both the left and right shoe. Once worn, they will begin to take the shape of your baby’s feet, helping to develop their feet naturally without constricting growth and development.

WHAT SIZES ARE AVAILABLE?

Soft soles come in Small (0 – 6 months), Medium (6 – 12 months, Large (12 – 18 months) & X-Large (18 – 24 months). Toddler shoes come in UK3 – UK7

HOW DO I KNOW WHAT SIZE TO BUY?

You can view our sizing guideline for more details.

MY SHOES DON’T FIT?

Please visit our Returns and Exchanges here

HOW OFTEN SHOULD MY BABY’S FEET BE MEASURED?

Children’s feet grow quickly and at different rates. You should measure a child’s feet every two months during the first year, and approximately every three months from 1- 8 years. You never know when your child might have a growth spurt.

HOW DO I CLEAN MY SHOOSHOOS?

To clean your Shooshoos, use cold water and a damp cloth. Spot clean by hand. Avoid using a strong detergent or vigorous rubbing. Do not submerge shoes in any water. Do make sure to shape correctly and dry in the shade. The Shoos may be stiff initially, but should soften with wear. Please note that we do not recommend washing suede shoos. Instead, spot clean gently should any cleaning be required and always avoid any form of rubbing or vigorous cleaning.

HOW DO I CARE FOR MY SHOOSHOOS?

You can spray your Shooshoos with a leather protector or non-toxic water repellent for extra protection.

ARE SHOOSHOOS APPROPRIATE FOR INDOOR AND OUTDOOR WEAR?

Our soft soles are ideal for indoor primarily, while our toddler shoes with their flexi-sole are ideal for indoor and outdoor wear.

ARE SHOOSHOOS MACHINE WASHABLE?

We don’t recommend machine washing for cleaning your Shooshoos.

WHERE IS MY ORDER?

If you get an email confirming that your order has been received, then it is being processed. The parcel can be tracked using the link provided in the confirmation email once checkout and payment have been successful. If you have not received a dispatch email, and more than two working days have passed since you placed the order, please get in touch with us and we will investigate it as soon as we can. If you have ordered and selected EFT as your payment option, please make sure you send us proof of payment. Your order will only be processed once this proof has been received.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

You may change your delivery address after placing your order by getting in touch with us. However, we are unable to make any changes to your order once it has been dispatched.

HOW CAN I TRACK MY ORDER?

A tracking link will be provided on your order confirmation email.

HOW WILL I KNOW THAT YOU RECEIVED MY ORDER?

You will receive a confirmation email containing details of your order and delivery once your payment has successfully gone through. This is an automated confirmation email.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

You can view our shipping page for information on delivery time.

I HAVEN’T RECEIVED A TRACKING NUMBER?

Please contact us and we’d be happy to assist you in locating your order.

THE TRACKING NUMBER I RECEIVED IS NOT WORKING?

Please contact us and we’d be happy to assist you further.

WHAT PAYMENT TYPE DO YOU ACCEPT?

We accept Visa, Mastercard and EFT payments.

WHERE CAN I ORDER SHOOSHOOS CLOSE TO MY HOME?

Click here for a list of stores that stock Shooshoos.

HOW DO I GET MY HANDS ON A PAIR OF SHOOSHOOS?

Once you have found the Shooshoos you fancy, pick your size and quantity and click ‘Add to cart’. You can then continue to shop or choose to checkout.

THE ITEM I BOUGHT IS NOW ON SALE, CAN YOU REFUND ME?

Unfortunately not. It is very difficult for us to know if and when a particular item will go on sale and it is impossible for us to know when you might purchase. Please refer to our payment and pricing policy in our Terms and Conditions.

CAN I ORDER VIA TEXT/PHONE/ FAX?

You can only order online via our online store. Due to security reasons, we do not accept orders via telephone, fax or email.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK AFTER I HAVE PLACED MY ORDER?

Our dedicated customer service team will contact you shortly after your order is complete to inform you of any ‘out-of-stock’ situations. You have the option of a product ‘swap-out’ or a full refund.

DO I NEED AN ACCOUNT TO ORDER OFF YOUR WEBSITE?

No, you can checkout as a guest. We're friendly like that.

HOW DO I UPDATE MY ACCOUNT PROFILE?

To update your account details, log in to your account here

HOW DO I CHANGE MY USERNAME AND PASSWORD?

Log in to your account where you will find the section to update your password

I FORGOT MY USERNAME/PASSWORD; CAN YOU EMAIL IT TO ME?

If you forgot your password, go to the login page, and enter your email address you used to register for your account. Your password information will be emailed to you.

WHY SHOULD I JOIN THE MAILING LIST?

We use our mailing list to notify customers about new launches, promotions, sales, and special events. To be in the know and catch new styles while they are hot, subscribe to one of our mailers.

HOW OFTEN WILL YOU EMAIL ME?

Not enough to annoy you, enough to let you know when something is happening (which will be every few weeks).

HOW DO I REMOVE MY EMAIL FROM YOUR SUBSCRIBER LIST?

All our newsletters have an unsubscribe button at the bottom to opt out.

WHAT ARE YOUR SHIPPING FEES?

You can view our shipping page for more information on our shipping.

HOW DO I RETURN/EXCHANGE MY SHOOSHOOS?

You can view our full refund policy here

IS IT SAFE TO ORDER ONLINE?

We use trusted safeguards and protections to ensure all your information is kept safe and secure. View our full privacy policy here.

WHAT HAPPENS TO MY PERSONAL INFORMATION? IS IT KEPT SAFE?

Rest assured, your personal information is kept absolutely confidential and is only used in the processing of your order. Shooshoos.com does not save or store any of your credit card details at any time.

WHAT IS YOUR PRIVACY POLICY?

You can read our full privacy policy here

WHAT TYPE OF LEATHER DOES SHOOSHOOS USE?

We use only the softest genuine leather in all of our shoes, ensuring that they stay breathable, soft, comfortable and beautiful.

Is it safe for my kid?

All our leather is eco-friendly, safe and free of harmful toxins.

ARE THE SHOES MADE BY HAND?

Yes. All our ‘shoos’ are made lovingly by hand.

WHAT MAKES SHOOSHOOS A GOOD FIT FOR MY BABY?

The American Academy of Pediatrics (AAP) recommends soft-soled shoes for early walkers, as young children learn to walk by gripping their toes on the ground, and don’t need arch support yet. Both our Soft Soles range and toddler shoes are designed for your baby’s growing needs. Here are some of the reasons why Shooshoos is the best option for you: Our shoos: - Have a wiggle-ready elasticated heel, making them easy to put on and stay on (while providing extra ankle support). - Include laces and ties that are engineered and tested to avoid stumbling or tripping - Are made of soft, supple and breathable genuine leather that is both safe and eco-friendly - Keep little feet dry and soft in summer and warm in winter. - Are free from nasty stuff like harmful toxins. All our shoos are tested and are entirely safe. - Are lightweight, so babies can be babies without being weighed down - Include a wide toe box option for chubby feet. - Are stumble-resistant and have a firm but flexible structure with either a non-slip flexi-sole or a suede sole, ensuring fewer tumbles from tip to toe.

HOW OFTEN DO YOU ADD NEW STYLES?

We typically launch a new seasonal collection twice a year (February and July), with various special product launches throughout the year.

WHY IS IT IMPORTANT FOR MY BABIES SHOE SOLES TO BE FLEXIBLE?

Staying barefoot is best for proper foot development. Of course, this isn’t always possible. Our Shoos offer the next best thing to barefoot, protecting from everyday elements without restricting play, growth and natural development. Shooshoos allow feet to do what they do best: grow, wiggle, breathe and develop naturally.

WHY DOES THE LEATHER LOOK DIFFERENT FROM SHOE TO SHOE?

This is completely normal. Leather is a natural product and different areas of a hide may take the color slightly differently. Think of it as visual reassurance that your baby is wearing something natural.

THE COLOR ON THE TOP OF MY SHOOSHOOS IS RUBBING OFF WITH MY BABY’S CRAWLING ACTIVITIES, IS THIS NORMAL?

Yes! The color will wear off slightly on the toe if your baby is crawling and dragging his/her toes on the ground. This is just the nature of leather and is completely normal.

WHY DO MY SHOES LOOK LIKE THEY ARE TWO LEFT FEET?

Because your baby has not yet developed arches or right/left variation, the shoe pattern is the same for both the left and right shoe. Once worn, they will begin to take the shape of your baby’s feet, helping to develop their feet naturally without constricting growth and development.

WHAT SIZES ARE AVAILABLE?

Soft soles come in Small (0 – 6 months), Medium (6 – 12 months, Large (12 – 18 months) & X-Large (18 – 24 months). Toddler shoes come in UK3 – UK7

HOW DO I KNOW WHAT SIZE TO BUY?

You can view our sizing guideline for more details.

MY SHOES DON’T FIT?

Please visit our Returns and Exchanges here

HOW OFTEN SHOULD MY BABY’S FEET BE MEASURED?

Children’s feet grow quickly and at different rates. You should measure a child’s feet every two months during the first year, and approximately every three months from 1- 8 years. You never know when your child might have a growth spurt.

HOW DO I CLEAN MY SHOOSHOOS?

To clean your Shooshoos, use cold water and a damp cloth. Spot clean by hand. Avoid using a strong detergent or vigorous rubbing. Do not submerge shoes in any water. Do make sure to shape correctly and dry in the shade. The Shoos may be stiff initially, but should soften with wear. Please note that we do not recommend washing suede shoos. Instead, spot clean gently should any cleaning be required and always avoid any form of rubbing or vigorous cleaning.

HOW DO I CARE FOR MY SHOOSHOOS?

You can spray your Shooshoos with a leather protector or non-toxic water repellent for extra protection.

ARE SHOOSHOOS APPROPRIATE FOR INDOOR AND OUTDOOR WEAR?

Our soft soles are ideal for indoor primarily, while our toddler shoes with their flexi-sole are ideal for indoor and outdoor wear.

ARE SHOOSHOOS MACHINE WASHABLE?

We don’t recommend machine washing for cleaning your Shooshoos.

WHERE IS MY ORDER?

If you get an email confirming that your order has been received, then it is being processed. The parcel can be tracked using the link provided in the confirmation email once checkout and payment have been successful. If you have not received a dispatch email, and more than two working days have passed since you placed the order, please get in touch with us and we will investigate it as soon as we can. If you have ordered and selected EFT as your payment option, please make sure you send us proof of payment. Your order will only be processed once this proof has been received.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

You may change your delivery address after placing your order by getting in touch with us. However, we are unable to make any changes to your order once it has been dispatched.

HOW CAN I TRACK MY ORDER?

A tracking link will be provided on your order confirmation email.

HOW WILL I KNOW THAT YOU RECEIVED MY ORDER?

You will receive a confirmation email containing details of your order and delivery once your payment has successfully gone through. This is an automated confirmation email.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

You can view our shipping page for information on delivery time.

I HAVEN’T RECEIVED A TRACKING NUMBER?

Please contact us and we’d be happy to assist you in locating your order.

THE TRACKING NUMBER I RECEIVED IS NOT WORKING?

Please contact us and we’d be happy to assist you further.

WHAT PAYMENT TYPE DO YOU ACCEPT?

We accept Visa, Mastercard and EFT payments.

WHERE CAN I ORDER SHOOSHOOS CLOSE TO MY HOME?

Click here for a list of stores that stock Shooshoos.

HOW DO I GET MY HANDS ON A PAIR OF SHOOSHOOS?

Once you have found the Shooshoos you fancy, pick your size and quantity and click ‘Add to cart’. You can then continue to shop or choose to checkout.

THE ITEM I BOUGHT IS NOW ON SALE, CAN YOU REFUND ME?

Unfortunately not. It is very difficult for us to know if and when a particular item will go on sale and it is impossible for us to know when you might purchase. Please refer to our payment and pricing policy in our Terms and Conditions.

CAN I ORDER VIA TEXT/PHONE/ FAX?

You can only order online via our online store. Due to security reasons, we do not accept orders via telephone, fax or email.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK AFTER I HAVE PLACED MY ORDER?

Our dedicated customer service team will contact you shortly after your order is complete to inform you of any ‘out-of-stock’ situations. You have the option of a product ‘swap-out’ or a full refund.

DO I NEED AN ACCOUNT TO ORDER OFF YOUR WEBSITE?

No, you can checkout as a guest. We're friendly like that.

HOW DO I UPDATE MY ACCOUNT PROFILE?

To update your account details, log in to your account here

HOW DO I CHANGE MY USERNAME AND PASSWORD?

Log in to your account where you will find the section to update your password

I FORGOT MY USERNAME/PASSWORD; CAN YOU EMAIL IT TO ME?

If you forgot your password, go to the login page, and enter your email address you used to register for your account. Your password information will be emailed to you.

WHY SHOULD I JOIN THE MAILING LIST?

We use our mailing list to notify customers about new launches, promotions, sales, and special events. To be in the know and catch new styles while they are hot, subscribe to one of our mailers.

HOW OFTEN WILL YOU EMAIL ME?

Not enough to annoy you, enough to let you know when something is happening (which will be every few weeks).

HOW DO I REMOVE MY EMAIL FROM YOUR SUBSCRIBER LIST?

All our newsletters have an unsubscribe button at the bottom to opt out.

WHAT ARE YOUR SHIPPING FEES?

You can view our shipping page for more information on our shipping.

HOW DO I RETURN/EXCHANGE MY SHOOSHOOS?

You can view our full refund policy here

IS IT SAFE TO ORDER ONLINE?

We use trusted safeguards and protections to ensure all your information is kept safe and secure. View our full privacy policy here.

WHAT HAPPENS TO MY PERSONAL INFORMATION? IS IT KEPT SAFE?

Rest assured, your personal information is kept absolutely confidential and is only used in the processing of your order. Shooshoos.com does not save or store any of your credit card details at any time.

WHAT IS YOUR PRIVACY POLICY?

You can read our full privacy policy here