Returns & Exchanges Policy
Our return policy lasts 30 days. If you purchased your shoes from our website and wish to
exchange them, we will be happy to do so within 30 days of receipt. If 30 days have passed since
your purchase, we cannot offer you a refund or exchange.
We only accept exchanges and returns on items purchased directly from our website. If you
purchased your ShooshoosTM from a retailer, please contact that retailer for further assistance.
If you selected local drop-off, you have 14 days to drop off your package at either of our
locations. You may also select to drop off your order if you are based in Cape Town as this option
is free of charge. Please be sure to include your name, surname and order number with your package.
Local drop-off locations
Gift cards are non-returnable or refundable.
Note: Any approved refunds may take up to 14 days to be processed after the time Shooshoos
receives the item back into its Warehouse. You are responsible for ensuring a timely return after
receiving confirmation via email.
Any refunds processed will be exclusive of return shipping. Shooshoos does not offer
free returns and you are not eligible to recoup any incurred return shipping costs.
Shooshoos Flagship Store Returns:
If you have purchased shoes from our Flagship store at the V&A Waterfront and wish to receive
a refund, you have up to 7 days from date of purchase, provided that you show proof of reciept. We
have a standard 30 days exchange policy at our store, with proof of purchase.
We will accept any exchanges on item(s) provided the item is returned new (unworn) and in
original packaging including tags.
You are responsible for any additional shipping charges that will be incurred in the exchange process.
Shooshoos is not liable for any shipping in an exchange process.
Exchange Shipping Fee: Shooshoos charges R120.00 (collection and return shipping to your address) However you are welcome to opt for another shipping method or service provider should you wish to. or you can select local drop-off if you are based in Cape Town.
DAMAGED ITEMS (30 DAYS)
Where possible items will be repaired or replaced with the same product in the same size and colors, subject to availability. If it cannot be repaired or replaced, a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty irrespective of the time elapsed since being purchased. We understand children love the garden but no infant soft sole is fully immune to the rigors of this type of wear and tear.
REFUNDS (MANUFACTURER DEFECTS)
If you receive a damaged item we will replace the item in the same size and style (subject to availability) at no cost to you.
Unfortunately, sale items cannot be refunded. Shooshoos will however accept exchanges but only within the sale period which is stipulated on email marketing communications. Please refer to the exchange policy in this section to which all sales items apply.
PRODUCT REVIEW & REFUNDS
When the package arrives back at the warehouse, the items are inspected before the refund or
exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
If the refund is approved, you will receive an email confirming that your money is on its way. Your refund will be made according to your payment method.
An EFT refund will take up to 7 days to be proccessed and 2-3 days to reflect in your accont.
Credit and/or debit card refunds will take 3-4 working days.