Returns & Exchanges Policy
Our return policy lasts 30 days. If you purchased your shoes from our website and wish to exchange them, we will be happy to do so within 30 days of receipt. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
We only accept exchanges and returns on items purchased directly from our website. If you purchased your ShooshoosTM from a retailer, please contact that retailer for further assistance.Log a return
Gift cards are non-returnable or refundable.
Note: Any approved refunds may take up to 14 days to be processed after the time Shooshoos receives the item back into its Warehouse. You are responsible for ensuring a timely return after receiving confirmation via email.
Any refunds processed will be exclusive of return shipping. Shooshoos does not offer free returns and you are not eligible to recoup any incurred return shipping costs.
Shooshoos Flagship Store Returns:
If you have purchased shoes from our Flagship store at the V&A Waterfront and wish to recieve a refund, you have up to 7 days from date of purchase, provided that you show proof of reciept. We have a standard 30 days exchange policy at our store, with proof of purchase.Contact Our Store
We will accept any exchanges on item(s) provided the item is returned new (unworn) and in original packaging including tags.
You are responsible for any additional shipping charges that will be incurred in the exchange process. Shooshoos is not liable for any shipping in an exchange process.
DAMAGED ITEMS (30 DAYS)
Where possible items will be repaired or replaced with the same product in the same size and colors, subject to availability. If it cannot be repaired or replaced, a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty irrespective of the time elapsed since being purchased. We understand children love the garden but no infant soft sole is fully immune to the rigors of this type of wear and tear.
REFUNDS (MANUFACTURER DEFECTS)
If you receive a damaged item we will replace the item in the same size and style (subject to availability) at no cost to you.
Unfortunately, sale items cannot be refunded. Shooshoos will however accept exchanges but only within the sale period which is stipulated on email marketing communications. Please refer to the exchange policy in this section to which all sales items apply.
PRODUCT REVIEW & REFUNDS
When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
If the refund is approved, you will receive an email confirming that your money is on its way.
Your refund will be made according to your payment method.
An EFT refund will take up to 7 days to be proccessed and 2-3 days to reflect in your account.